On november 29, 2019, vyaire medical made several attempts to reach out to the customer for additional information.The customer reported the incident was escalated to cambridgeshire and peterborough clinical commissioning group (ccg) where it is currently under internal investigation.The customer reported it is believed to be an isolated incident.To date, the device is not available for evaluation despite several attempts to contact the customer.No customer response was received.The customer reported as a result of any action taken, the dial on the blender was fixed.Due to the serial number being unknown, no service or maintenance record(s) can be obtained and if the use of external analyzers was used to verify performance.Per instructions of use, the blender should only be service or calibrated by a vyaire trained technician.
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