Investigation summary: 1.Lot#: 9093614dhr was reviewed and no qn found.2.Manufacture records were reviewed, no abnormality was found.3.Pen needle product has 100% clog test in flowguru station, and defect part will be rejected by flowguru station automatically.4.Clog test was conducted on 14pcs retention samples and all no needle clog found.5.3rd attempt were made for defect sample requested yet not received from customer by customer care.No returned samples or actual defect samples for investigation, so we can¿t performing in-depth investigation.6.Base on investigation, the certain cause cannot be concluded at the moment.Investigation conclusion: based on the investigation above, the certain cause cannot be concluded at the moment.However, we will keep monitor on similar issue from filed and trending regularly.Rationale: according to dfema 149rmn-0004-03, the severity of cannula clog is moderate(s3), the actual complaint rate of pen needle clog is less than 1 cpm(o1) since from 2017.According to cpr-028, the risk level is low, no need to open capa.
|