Correction: sample received.New investigation completed.The following information has been updated: h.6.Investigation summary: level b investigation - complaint evaluation / complaint history check for the event(s) that occurred.Severity: s_2__; occurrence: a complaint history check was performed and this is the 3rd related complaint for needle clog on lot # 8247891.Investigation summary: customer returned one (1) used 32g x 4mm bd pen needle without a cover, tear drop label, or inner shield attached.Consumer reported needle blocked.The returned pen needle was examined, then tested for flow using a test pen injector: the returned pen needle was not able to expel properly.A wire test was then performed on this sample: the wire passed through the cannula, however, there was a small, clear residue observed at the tip of the wire after being through the cannula.Under the microscope the residue was identified as residual silicone from the manufacturing process.Investigation by the manufacturer (dun laoghaire) is not necessary as the silicone residue was already identified and removed from the sample.A lot history review was carried out and no related non conformances were raised in association with this packaged lot concluding all inspections were performed per the applicable operations and met qc specifications.Investigation conclusion: based on the samples and/or photo(s) received the investigation concluded: - confirmed: bd was able to duplicate or confirm the customer¿s indicated failure (clog) complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: the possible root cause for this issue: some residual silicone from the manufacturing lubrication process could be the cause for slight blockage of the flow.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
|