Product evaluation: the product was returned for analysis and the reported complaint was not observed.The iol was damaged and this damage was not mentioned by the customer.Based on the results from the product, batch and sterilisation history record, the products met release criteria.Additional observations were as follows: iol returned pressed down into well area of iol case base, resulting in deformation of the iol.A significant amount of solution is dried on both surfaces of the optic and haptics.Both haptics are adhered to the optic surface in a folded position with solution.The optic is scratched/marked-rejectable.Unable to conduct fold and dimensional testing due to condition of returned sample.No cartridge returned.Root cause: the product investigation could not identify a root cause for the complaint.Optic damage was observed.A fold and dimensional test could not be conducted due to the condition of returned sample.The returned iol shows evidence of possible handling by the customer due to the presence of solution and how it was returned pressed down into well area of iol case base.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed optic damage would not meet our current release criteria.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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