Investigation summary: the reported defect cannot be confirmed as actual sample was not returned for evaluation.Therefore, root cause could not be determined.The complaint will be re-opened and re-investigated if the sample is returned.Investigation conclusion: a complaint history check was performed and this is the 1st related complaint reported with the defect/condition of safety shield broke off with lot #8241495 regarding item #305761.Root cause description: he reported defect cannot be confirmed as actual sample was not returned for evaluation.Therefore, root cause could not be determined.The complaint will be re-opened and re-investigated if the sample is returned.Rationale: unable to confirm the customer experience as actual sample was not returned.
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