Returned for evaluation was a starburst xl probe of lot number 5471547.A visual review of the device noted no obvious visual defects.Functional check: the device was connected to a 1500x rf generator.Window displays 1, 2, 3,4 and 5 read ambient temperatures and were observed to rise when each tine was grasped with gloved fingers.The customer complaint description is not confirmed.The device was connected to a 1500x rf generator.The device was recognized.The temperature displays all read ambient temperatures and were observed to rise when grasped with gloved fingers.None of the windows displayed "op".The device was disconnected and reconnected multiple times with the same results.The device appears to be functioning properly.Opened up device and checked all connections and wires.Could not duplicate the reported failure.A review of the device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.Labeling review: the instructions for use, (16604121-01) which is supplied to the user with this catalog number, contains the following statements: "verify that each of the device temperature needles is functioning by holding the temperature needles between your sterile, gloved fingers.The temperature readings on the rf generator should increase within 30 seconds.If they do not, check connections and try again.A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint reference # (b)(4).
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