H 3 sample evaluation: the device history record (dhr) for the reported lot was reviewed.During the packaging of this lot, pieces were visually and physically tested with no issues recorded relating to this customer report.The manufacturing site received one unpackaged sample for evaluation.A visual inspection to the quality inspection standard was conducted.A damaged luer tip was identified on the syringe sample.The luer tip was bent and the plastic material was skived, causing the opening of the tip to be non-cylindrical.The reported condition of damaged syringe tip causing occlusion of fluid path is confirmed for the one syringe sample provided.The most probable root cause is due to damage that incurred during transport during the assembly process.A quality alert will be distributed to the appropriate quality and production personnel to heighten awareness of the reported condition.Per procedure, complaint trends are evaluated during the monthly corrective and preventative action (capa) meeting to determine if a capa is warranted.This complaint will be used for tracking and trending purposes.
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