Dexcom g6 continuous glucose monitor insertion device failed.The insertion tool failed to retract the needle upon pressing the insertion button.The needle was stuck under the skin (but also attached to the skin with adhesive).Had to use a large wooden spoon to whack the back of the insertion device very hard several times in order to get the needle to retract from skin.This happened three times with three different sensors from the same lot number.It was very painful and if we had heard about others who had the same issue using the ¿wooden spoon trick¿, we likely would have to peel the sensor off while the needle was still stuck in her skin, resulting in more bleeding.This problem has affected many users.Many users are now including wooden spoons in their children¿s ¿emergency diabetes kits¿ along with their g6 sensors in case it happens at school or on the road.My daughter worries every time we change sensors that they will get stuck again.This should not be a concern we deal with¿the product should work properly every time.Fda safety report id # (b)(4).
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