(b)(4).Date sent: 3/13/2020.D4: batch # t9542h.Investigation summary: the analysis results found that the el5ml device was received with the jaw broken.No functional test was performed due the condition of the device.The device was disassembled, and 4 clips were found inside the clip track.It is possible that the damage was due to improper handling of the device.It should be noted that as part of our quality process, each device is visually inspected and functionally tested during manufacturing to ensure the device meets the required specifications prior to shipment.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances related to the reported complaint condition were identified.
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