Qn# (b)(4).The batch card(s) for the complaint lot(s) was reviewed and all passed qa inspection.An actual sample and one piece of representative sample were returned for investigation.Based on the description, it was reported "when inserting the catheter on 5 days old newborn baby, the catheter bent when the guide was removed just below the y intersection".However, we could not understand the actual defect mode stated by the complainant.Visual inspection on both returned samples showed no obvious contamination, sign of damage, degradation or design abnormality.All features on the catheter appeared to be in good condition.Further investigation, the guide wire was slowly pulled out from the funnel.No issue was observed and both catheters were able to remain its original shape and form.Bent catheters may due to the position of the catheter in the pouch which might shift during handling or transportation process.However , this condition will not last as it will revert to its original shape after some time.This is because silicone catheter generally possessed flexibility properties, thus it will not appear stiffly rigid all the time.Based on the investigation conducted, it was found no abnormalities on both samples.Bent catheters condition will not last as it will revert to its original shape after some time due to its flexibility properties.Therefore, this complaint could not be confirmed.
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