Agfa service responded and checked the dx- d 300 system including the fuses and cables.There were no issues found with the system hardware.Agfa service believed the issue may be with the gear motor box which moves the carriage up and down.The gear motor box was replaced.The dx-d 300 system is now working as intended and no additional events have been reported.As part of the device investigation, the dx-d 300 system connections were checked, the log files reviewed, and the replaced parts were returned to the supplier.When tested in another system, the returned motor functioned as expected.Based on the log files that were reviewed, there was no logging of the vertical movement as described by the customer.With all the information reviewed, the investigation did not confirm a root cause for this event.Agfa service recommended to the customer to only use the emergency button in real emergency cases and not to use the emergency button as a standard way to stop the system.There are no additional corrective actions for this event.There has been no reported harm to patient or users for this event.
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