B5, h6: additional information.One fluid warmer was returned for evaluation.Visual insepction of the device found it to have a dirty enclosure, stained and missing all of its rubber feet's.Pole clamp is dirty and damaged, as well as a line cord noted to be old and worn.A dhr review was performed subsequent to the manufacturing of the device and prior to its release.No problems or issues were identified during this dhr review.Device underwent functional testing by filling tank with water, and powering it on.The reported customer complaint has been confirmed as a result of damage to the pcb board and the led lights.The problem source has been determined to be unknown.While no definitive problem source to the reported issue could be determined, this investigation revealed no intrinsic evidence to suggest a cause of issue related to manufacturing.
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