(b)(4).Per dhr the product auto endo5 ml lot # 73c1900605 was manufactured on 03/25/2019 a total of (b)(4) pieces.Lot was released on 04/17/2019.Dhr investigation did not show issues related to complaint.The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample appears used as there is biological material present on the device.Reference attached file (b)(4) for investigation photos.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, an audible ratchet sound was heard indicating that the internal ratchet ears are intact.The first clip was unable to properly load as it did not latch onto the top jaw.It was noticed that there was a small buildup of biological material in the top jaw.The buildup was manually removed and another attempt to fire a clip was made.The next clip was also unable to load properly.The third clip was able to load properly and was successfully attached to over-stressed surgical tubing.However, the fourth clip also failed to properly load.The device was disassembled in order to inspect the internal components.Upon disassembly, it was found that the top jaw had a bent jaw leg.No other damages were observed.The sample was received with 6 clips remaining in the channel indicating that 9 clips were fired by the end user.The damage to the jaw leg prevented the clips from loading properly since the jaws were misaligned.It appears that a significant side load was applied to the top jaw which caused the observed damages.Reference file anp1900075429 for investigation photos.The ifu for this product, l06072, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." a corrective action is not required at this time as the condition of the sample received indicates that unintentional user error caused or contributed to this event.The reported complaint of "clip stuck in applier" was confirmed based upon the sample received.Upon functional inspection, it was found that the top jaw had a bent jaw leg which prevented the clips from consistently firing properly.At the time of manufacturing assembly, the autoend05 is 100% inspected for proper clip loading and closure.It is unlikely that this type of damage was present at the time of manufacturing.A device history record review was performed on the device with no evidence to suggest a manufacturing related defect.Based upon the observed damage, unintentional user error caused or contributed to this event.
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