This event has been recorded under zimmer biomet complaint number cmp-(b)(4).Udi #: (b)(4).On (b)(6) 2019, it was reported from (b)(6) that the instrument was not functioning when opened.On 14 january 2020, a returned product investigation was performed on the 00515048200.The physical evaluation revealed that the device had a broken motor mount, the battery contacts were displaced, the battery pack was distorted, there was blue liquid in the battery pack, the battery pack contacts were corroded, and the face and pinion gear teeth were worn.The results of the returned product investigation have confirmed the reported event.While the returned product investigation confirmed that the 00515048200 was not functioning, it cannot be determined from the information provided what actually caused the reported event.Therefore, based on the information provided, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined there is no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.
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