Philips has investigated this complaint.Initially it was reported that the customer could not see the bleeding on the xperct image and used normal ct to complete the procedure.During the investigation, philips has confirmed that the physician was able to see the bleeding on the xperct images and the procedure was completed using the xperct.There was no delay in the procedure.No harm to the patient was reported.As described in the instructions for use (12nc: 452220373732xperct dual r3.4), a diagnosis cannot be solely based on the artificially generated images via the xperct tool.All the findings, decisions and diagnoses must be confirmed by using conventional (2d) x-ray imaging.Philips has inspected the system on site and confirmed that the system is working according to specification.Log file analyses confirmed that due to a software implementation error, when the last channel used for x-ray is the lateral channel and then the 3d protocol for xperct, this issue occurs.The issue does not occur when the frontal channel is selected and then the 3d protocol for xperct is selected.Based on the investigation, philips has confirmed that this malfunction is due to a software implementation error in versions of azurion 1.2 and 1.2.1.This issue will be fixed in the next software implementation.Philips has inspected the system on site and confirmed that the system is otherwise working according to specification.No similar complaints have been identified.Consequently, philips has closed this complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|