Correction to point d.4 - model number.A customer stated that a patient, who suffers from dementia, fell twice from arjo atmosair 9000a mattress, allegedly because a cell was raised on the mattress surface.One fall occurred in the morning of (b)(6) 2020 and second occurred in the evening of (b)(6) 2020.During bothh falls pump was turn on.No injury was sustained.The patient stated that she wanted to sit on the edge of the bed and fell out of it.According to the customer, the patient is restless at night and sometimes found on the edge of the bed.The customer has their risk prevention protocol including: bed at the lowest position, movement sensor at the foot end of the bed.The two incidents were submitted separately to competent authority under 3007420694-2020-00037 and 3007420694-2020-00038.Mattress and pump was inspected by arjo service technician and no fault was found.A dummy was placed on a mattress connected to the pump.Two scenarios with pump turned on and off were tested, no significant differences were noticed.Photographic evidences provided show one cell that looked slightly raised, which can be explained by an activated pump.When a pump is activated the cell will raise slightly for an alternating therapy.From the provided evidences, it is unknown if the mattress fits the bed frame properly, if patient condition, such as dementia and being restless, could influence the event.Taking all that into account, it is impossible to indicate a cause of patient falls.The pump and mattress were operating properly, no discrepancies could have been identified.When reviewing reportable complaints related to patient falls, only these two complaints (being a subject of this investigation) were found.When the event occurred, arjo mattress was used for a patient treatment and thus played a role in the event, however no failure could have been identified.We report this event, solely due to information about patient fall from arjo mattress.
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