Alleged failure: procare specialist cameron sorensen called in to tech support today looking for guidance on a pneumosure insufflator whose set pressure dropped to 1 mid case.Cameron says they noticed the issue because they slowly started to lose working space.To fix this they have someone go over to the pneumosure and push the up arrow to raise the set pressure.The failure alleged in the complaint record was not confirmed/duplicated during the product investigation.There is no probable root cause in relation to the complaint as the complaint could not be confirmed.However, the high pressure unit did not pass the high pressure safety valve check and it is of an older revision.Therefore, it is recommended to be replaced.Additionally, the unit is past due for calibration and preventative maintenance.The product was returned for investigation and the failure mode will be monitored for future reoccurrence.
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