It was reported to the manufacturer by the end user, per the end user, per caregiver, patient already had a fall twice while on the mattress.She states that our mattress is working fine and is very comfortable for the patient, however, the side rails provided by apria for their bed frame is the same height as the mattress.She has already reached out to apria to get a set of different side rails, but they had none available.Per caregiver, patient had a fall early this morning, his wife was in the upstairs bedroom and saw him fall through the video monitor.She states that there were no injuries to the patient, but the wife had to call 911/paramedics because she is unable to lift him back up onto the bed.The patient did not sustain any injuries.Complaint (b)(4) was entered into our system.
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