During laboratory analysis, the product surveillance technician (pst) observed the central control monitor (ccm) to display a 'system computer needs service' upon booting up the ccm.It also took longer than normal to boot up, prior to displaying that error.The pst determined that the hard drive assembly was defective.After installing a lab use only solid state drive the ccm booted up properly with no errors.The service repair technician also duplicated the reported complaint.He replaced the hard drive and all associated parts.The unit operated to the manufacturer's specifications.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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