Additional information: device available for evaluation, returned to manufacturer on: 03/17/2020.Device evaluation: visual inspection performed under microscope.Lubricant material residues and loose particles were observed on the lens surface.Both haptic were missing and there was marks on lens which could be related to the explant process.Based on the analysis the reported issue could not be verified, and product quality deficiency could not be determined.Manufacturing records review: the manufacturing records for the product were reviewed, the product was manufactured and released according to specification.Historical data analysis: a search of complaints revealed that one (01) additional investigation requests (irs) for this production order number has been received and no product deficiency was identified.Conclusion: as a result of the investigation, there is no indication of a product malfunction or product quality deficiency.The reported issue was not verified.Attempts were made to contact the customer account requesting additional information however, to date no response has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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