Additional information provided in h.6.And h.10.The customer did not retain the product lot information for this custom pak procedure pack, therefore the device history records traceable to the reported pack could not be reviewed.The customer reported "this is not a complaint against alcon." it was reported a drape removed skin from the patient's cheek.The drape reported originates from a supplier manufacturer.No sample has been returned for evaluation; therefore, the condition of the product could not be verified to suggest the root cause originated from the drape or operator error.When this type of issue occurs, a sample(or image) should be returned so that a root cause evaluation can be performed.The root cause of the customer's complaint could not be established as a sample has not been received and the condition of the product could not be verified.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After an investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned and a root cause evaluation could not be performed.All lots are verified that all required inspections have been performed and all acceptance criteria are met prior to release.The manufacturer internal reference number is: 2020-12742.
|