Qn# (b)(4).Per dhr the product hemolok l clips 3/cart 42/box lot# 73c1900098 was manufactured on 03/05/2019.A total of (b)(4) pieces.Lot was released on 03/15/2019.Dhr investigation did not show issues related to complaint.The customer returned one cartridge 544243 hemolok l clips 3/cart 42/box for investigation.One loose clip was also returned.The cartridge and clip were visually examined with and without magnification.Visual examination revealed that the clip was returned with the pierced leg-tip and pierced bosses broken off.The cartridge contained one of the broken pierced bosses and no intact clips remaining in it.R & d was consulted.The boss break was found to be a result of porosity in the boss area that was likely caused by trapped gas or air in the material, from insufficient mold cleaning during a long production run.The root cause is teleflex's lack of specification around boss requirements leading to insufficient controls of porosity/run times at the supplier.A capa has been previously opened to further investigate issues related to clip breakages.The ifu for this product, l06110, was reviewed as a part of this complaint investigation.The ifu states the following: "to load the applier, grasp the applier and carefully insert the jaws of the applier into the cartridge slot, making sure the jaws are perpendicular to the base of the cartridge.Gently press the applier over the clip until there is an audible click.Do not force the applier into the cartridge or onto the clip.The applier should enter and withdraw from the cartridge easily." "remove the applier from the cartridge ensuring the clip is held securely in the applier jaws.It may be necessary to hold the cartridge to allow the clip to be removed." "always check the alignment of the applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury may occur.Proper maintenance, care and cleaning are necessary to ensure proper functionality." the clip was returned with the pierced bosses broken off.The root cause is teleflex's lack of specification around boss requirements leading to insufficient controls of porosity/run times at the supplier.A capa has been previously opened to further investigate issues related to clip breakages.The reported complaint of "broken/detached parts - clip - boss" was confirmed based upon the sample received.One loose clip was returned with the pierced bosses broken off.The boss break was found to be a result of porosity in the boss area that was likely caused by trapped gas or air in the material, from insufficient mold cleaning during a long production run.The root cause is teleflex's lack of specification around boss requirements leading to insufficient controls of porosity/run times at the supplier.A capa has been previously opened to further investigate issues related to clip breakages.
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