H.6.Investigation: bd received samples and photos from the customer facility for investigation.The investigation consisted of an evaluation of the photos provided, device history record review, and a review of the complaint information provided.Upon evaluation of the customer¿s photo that was returned from customer facility, showed the defect as ¿poor barrier separation¿.The device history records were reviewed with no issues being identified.There were no related quality notifications.All process and final inspections comply with specification requirements.The complaint was evaluated to determine if further testing was necessary on the returned products.The centrifugation conditions described by the customer are inadequate for proper barrier formation.A review of specimen handling parameters should be reviewed for this tube type.To assure a high quality specimen when utilizing heparin plasma, several factors are key.Included, but not limited to this are: proper phlebotomy technique to minimize hemolysis and platelet activation, proper tube fill volume to assure the proper blood-to-additive ration, gentle and thorough mixing, proper centrifugation conditions-g force and time, and storage conditions.Although heparin plasma is the specimen of choice in many laboratories, it represents a more complex specimen than serum.Adhering to the recommended specimen handling and processing steps will facilitate acceptable specimen quality and overall performance for reliable analytical outcomes.Bd is continually monitoring complaints received for this device and reported condition in order to identify emerging trends.H3 other text : see h.10.
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