Product complaint # (b)(4).Investigation summary: examination of the returned device found no defect.The investigation found no evidence of product malfunction or product error and the need for corrective action was not established.Depuy considers the investigation closed at this time.Should additional information be received, the information will be reviewed and the investigation will be re-opened as necessary.The complaint sample consisted of (1) 230791001 screw depth gauge.Examination of the returned screw depth gauge found no defect or malfunction of the device.The initial reports states the depth gauge device does not show the correct measure after checking to a ruler measurement.Inspection of all functional dimensions of the printed measurement features of the screw depth gauge were found to meet specifications per dwg-7e070444 rev a.No further observations were made.A search of the worldwide complaint database found no additional complaints related to the current reported event.The investigation could not verify or identify any product contribution to the reported event with the information provided.No evidence was found indicating product error was a contributing factor and no corrective action is being pursued.Monitor complaints through sep-419 depuy considers the investigation closed.Should additional information be received, the information will be reviewed and the investigation will be re-opened as necessary.
|