Investigation summary: 5 photos were provided.The photos show the syringe with no barrel label, the plunger rod damaged and the syringe with a white background.When the machine stops and re starts again it may have a missing barrel label and escaped; there are no additional controls to detect it.At the plunger rod labeler process, there is a sensor which is challenged at the shift start.When the machine stops and restarts again it may have a missing barrel label and escaped and there are no additional controls to detect it.For the plunger rod damaged (it seems like heated), it may have happened at the flow wrapper packaging process.This part was not fully centered and the mechanism that seals the flow wrap damaged it.For the clarity of the solution the sample would be needed for analysis.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Investigation conclusion: confirmed: bd was able to duplicate or confirm the customer's indicated failure mode with the photos provided.This is the 1st complaint for lot # 9226696 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.Root cause description: plunger rod labeler process.Flow wrap packaging process.Rationale: capa not required at this time.
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It was reported that no scale markings were found on the bd posiflush¿ syringe when opening it from the packaging before use.Additionally, the plunger rod appeared to be damaged "by high temperature", and the solution inside appeared to be discolored.The following information was provided by the initial reporter, translated from chinese to english; "it was found that there was no scale on the flush when opened the outer package.The plunger rod of the flush seemed to be damaged by high temperature.The chief nurse suspected that the flushing fluid was turbidity visually.".
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