Investigation summary: since no samples displaying the condition reported are available for examination, we were unable to fully investigate this incident.However, it could have happened that a jam occurred at the packaging flow wrapper inducing the open seals.Examination of the product involved may provide clarification as to the cause for the reported failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Based on no sample, the investigation concluded, bd was not able to verify the indicated failure.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Root cause description: posiflush packaging process.It could have happened that a jam occurred at the packaging flow wrapper inducing the open seals.Rationale: capa not required at this time.
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