Investigation summary: since no samples displaying the condition reported are available for examination, we were unable to fully investigate this incident.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Based on no sample, the investigation concluded, bd was not able to verify the indicated failure.Investigation conclusion: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.This is the 1st complaint for lot # 8332542 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.Root cause description: no root cause can¿t be determined as no samples were received.Rationale: capa not required at this time.
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It was reported that a stain was found on the bd¿ pre-filled normal saline syringe's barrel wall before use.The following information was provided by the initial reporter, translated from chinese to english: when the nurse was preparing to seal the catheter for the patient at 17:35 on april 7th, it was found that there was the stain on the wall of flush's barrel, so the nurse replaced it with another one.
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