The reported event was confirmed.Visual inspection noted one unopened bulb syringe received.Visual evaluation noted a brown cardboard like substance measuring 4.00 sp mm was found inside the syringe body of the unopened packaging.This is out of specification per the standard, which states, "loose foreign matter or embedded shall not exceed an aggregate total of 0.6mm² or 1/16¿ per tappi dirt estimation chart." although the reported event was confirmed, a root cause could not be determined.A potential root cause for this failure could be defective/ contaminated components from supplier.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.A labeling review was not performed because the user alleged the presence of foreign material on the product, which the user did not cause.Labeling does not apply in this case.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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