H3 and h6: our philips field service engineer (fse) went to the site to obtain additional information.Neither the mx40 telemetry device (mx40) nor its battery adapter tray and pwm logs were made available for evaluation; therefore, philips could not evaluate the performance of the mx40 or its battery.Testing of the mx40 performed by your hospital¿s biomedical engineer found the device was performing as intended.While the mx40 device nor any additional event specific information was made available by the site¿s clinical staff, the fse was able to retrieve the philips intellivue information center (piic) audit log and a screen capture of the spo2 settings that were configured for the device.A philips product support engineer (pse) reviewed the device manufacturing history confirming that there were no anomalies noted during the manufacturing process.Further the pse reviewed the audit logs provided from the piic confirming that spo2 low limit violation alarms at 80%, 79%, and 78% were captured.The screen capture provided by the fse shows the desat limit setting of 80%.Based on the audit log information, the desat limit setting was below 78% (possibly 75% or 70%).However, without the additional information that was requested by the fse, philips is unable to determine how the device functioned during the incident.Based on our investigation and the information provided by the reporting facility, the mx40 was working as designed.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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