Patient information was not provided.Date of event is unknown.The involved device has been requested for return to livanova for investigation and it has not yet been returned.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.The present mfr report number was submitted on january 30, 2020 as mfr report number 1718850-2020-00002 initial report.The first and second acks were successfully processed (coreid: (b)(4)).The third ack failed as it contained the error message that there was duplicate report.Investigation confirmed that the report number 1718850-2020-00002 was indeed a duplicate due to an error while creating an importer report number.To avoid reoccurrence, the relevant personal has been retrained on the procedure for importer report submission and the present report has been submitted with a different mfr report number (1718850-2020-00017 initial report).
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