H3, h6: the device, used in treatment, has not been received for evaluation, visual inspection and functional evaluation could not be performed.We have been unable to confirm a relationship between the event and the device or identify a root cause on this occasion.If the device is returned then this complaint will be re-assessed.Manufacturing records reviewed found no non-conformances or anomalies during production and the device met all specifications upon release into distribution.Complaint history for the event reported has been reviewed finding similar instances, however no further action is deemed necessary in relation to this complaint.Factors that can contribute to the device not being able to charge and feeling hot: if the temperature of the device increases above a certain temperature, charging will pause until the temperature has reduced, this is detailed within the instructions for use.Although the device will pause charging in these conditions, it will not impact on its ability to still provide, negative pressure wound therapy.Whilst the device is not charging due to this safety feature, the device may feel warm to the touch.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.
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