For 1 of the pending events, the investigation did not identify a product problem.The cause of the event could not be determined.Follow up actions: the customer returned the instrument (serial number (b)(6) ) with a test strip tray.The device was clean and showed no damage.The retention material of lot 41515900 was measured on an iu cobas u411 / urisys 1800 and visually checked with native urine, blood dilution series, a leucocytes dilution series and a nitrite dilution series.The customer's urisys 1100 analyzer (b)(6) was measured with another strip lot 43065200 with native urine.The retention material and the customer material showed no false positive or negative results and fulfill the requirements.For 1 of the pending events, the investigation did not identify a product problem.The cause of the event could not be determined.Follow up actions for this event: the reporter's urisys 1100 analyzer was returned for investigation.The device is clean and shows no damages.The reporter's test strips were also returned for investigation.The test strips showed no abnormalities.The customer material and retention material of lot 396648 were measured on a retention cobas u411 / urisys 1800 and visually checked with native urine, a ketone dilution series, a leucocytes dilution series, an erythrocytes dilution series, a protein dilution series, a glucose dilution series and a nitrite dilution series.Additionally, the customer's analyzer was measured with another strip lot (43065200) with native urine.The retention material and the customer material showed no false positive or negative results and fulfilled requirements.
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