Spontaneous call from patient who reports both pumps sn (b)(4) are alarming the error of no disposable, pump won't run.Patient had already tried the back-up pump and that was not working either.Discussed with patient that she could try wiping off the cassette where it attaches to the pump in case there was dust blocking the sensor.Patient decided that she would mix a new cassette as it was the day to do that anyways.Advised patient to call back if mixing a new cassette did not work.Patient did not call back.Did the reported product fault occur while in use with the patient? yes; did the product issue cause or contribute to patient or clinical injury? no; is the actual device available for investigation? no; did we replace device? no; did the patient have a backup device they were able to switch to? yes.What is the outcome of the event? resolved.Reported to (b)(6) by pt/caregiver.
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