I used a new replacement of philip sonicare toothbrush head, which cut my lip, because the brush heads were not molded smoothly.Its sharp edges cut my lips/oral cavity.I was not bleeding, but i was cut.I bought an 8 pc(piece) package from costco, after examining, 6 of the 8 have this issue.I contacted philip's sonicare right after the problem.Philip safety specialist got back to me on (b)(6) 2023.I replied to their investigation on the same day.At the same time, i requested 6 replacements.They committed to address the case in 5 business days, but up to today (b)(6) 2023 i haven't heard anything from them.I followed up 3 times (b)(6) 2023 via email and phone call.No feedback at all.It's an issue not only with the toothbrush head (class i medical device), but also its broken process on customer complaint on medical device.Some pics are uploaded."toothbrush 6" is one that i used the sharp edge to scratch my finger skin.You can see the white scratches/lines.I will return 5 of the 6 problematic toothbrush heads to costco to decrease my loss in this purchase.I will keep one example, for 30 calendar days in my hand in case fda needs to evaluate it.
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