The sample was received for investigation: the sample was returned in an open secondary package.The sample included labels, instructions for use (ifu, delivery system (eds) placed in cradle sealed in pouch and the device.The product was packed in a non-original pouch which is very different from the original one.The eds wire was slightly pressed.The device was placed on the tip of eds cannula.The device history record (dhr) for the batch was reviewed.No abnormalities were found during the dhr review and the product was released according to the manufacturer's release criteria.No other complaints for the lot.As part of investigation, push force test was performed.The device was released from eds wire after applying the required force.All products pass 100% final inspection at the manufacturer prior to approval.If a defect would be noticed, the product would have been rejected.The root cause cannot be determined since the eds wire was slightly pressed and the push force test was successfully passed.The complaint cannot be confirmed.The manufacturer internal reference number is: (b)(4).
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