Product complaint # (b)(4).Hrs, jds.Investigation summary product was not returned.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.A review of the device history record.Device history lot: part #: 204.824.Synthes lot number: 46p1090.Supplier lot number: 46p1090.Manufacturing site: jabil-monument.Release to warehouse date: unk.Device history batch null, device history review a dhr file cannot not be reviewed as it has not yet been scanned into tungsten as of (b)(6) 2019.Jde confirmed the lot was released for sale (b)(6) 2020 and an etq mdd nonconformance module search confirmed that no ncrs were generated during production.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, the facility took a picture of the implants shipped to show the order confirmation, however, the implants were not inside the bag and the bag was not damaged.The facility placed a standard order and six (6) items were shipped with a quantity of one (1) on each item and none of those items were in the bag.There was no patient nor procedure involvement.This report is 4 of 4 for (b)(4).
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