The initial failure description was "head error".According to service order (b)(4) dated on (b)(6) 2020 a getinge service technician could not duplicate the error message "head error".The device in question has been subjected to an intensive functional test.The error message is related to the rotaflow drive.The connections cable of the rotaflow drive has been moved in all directions.The "head error" could not be reproduced this way.The device works faultlessly.2020-07-01:the concerned drive was received for further investigations by maquet under rma#41099.2020-07-07:the failure "head error" could not be confirmed in the service department.2020-07-31:drive was send to the supplier em-tec for further investigation.2020-08-27: the failure "head error" could not be confirmed by the supplier em-tec.According to service order rma2002-10245 dated on 2020-08-27 the rotaflow drive was investigated and following diagnosis was provided: the head error could not be confirmed.Drive shows unusual vibrations.A detached ring on the magnet coupling leads to the unusual vibrations.The magnetic coupling has been replaced.The final test for the product status report has been passed.Most possible root cause could be determined as: unknown.In addition the following most possible root cause could be determined for the head error: 1.The head error follows the sig error.When the ultrasonic cream is applied (due to the sig error) to the flow bubble sensor and the disposable is moved close to the rota flow drive, the magnets in the centrifugal pump interfere with the sensors in the rota flow drive.This error can be overwritten by restarting the rota flow console.2.If the rpm / lpm is set to zero and the drive as well as the inserted centrifugal pump are shaken this causes magnetic uncoupling of the centrifugal pump and thus leads to the head error.This error can be overwritten by restarting the rota flow console.Furthermore, the instructions for use of the rotaflow system, see rotaflow instruction for use, instructions for use | 4.2 | en | 13 contain detailed descriptions to prevent an ¿error head¿.The reported failure" head error" was discovered during priming of the rotaflow.The device was directly involved in the event.The failure could not be confirmed.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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