The complainant indicated that the device will not be returned for evaluation as it has been discarded; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product. if additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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A device history record of the reported lot number shows evidence that the product was released according to all established procedures and qa documentation.The sample was not provided for evaluation however one photograph was provided.The reported condition of kinked tubing was confirmed however the condition of stiff tubing cannot be determined without a sample for analysis.The reported condition was not found during the manufacturing process, assembly or the shipping area nor any additional process that could generate it; process was found running according to product specifications meeting quality acceptance criteria.Based on the provided image the root cause analysis indicates that most probable cause of the reported condition is due to damage during sub assembly process packaging and transport.The condition reported by the customer was evaluated against the acceptable quality limit (aql), no action plan is deemed required since the complaint reported represents a rate of 0.007%, below the approved aql of 0.25%.This complaint will be used for tracking and trending purposes.
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