The adverse event is filed under aag reference (b)(4).Associated medwatch-reports: 2916714-2020-00164, 2916714-2020-00161, 2916714-2020-00163.Reference code (b)(4), device name activ l sup.Plate size s 6°/spikes, serial number n/a, batch number 52508204, udi device identifier n/a, udi production identifier (b)(4), basic udi-di n/a, unit of use udi-di n/a, manufacturing date 13.03.2019.Reference code sw976k, device name activ l inf.Plate s1 size s 5°/spikes, serial number n/a, batch number 52479347, udi device identifier n/a, udi production identifier (b)(4), basic udi-di n/a, unit of use udi-di n/a, manufacturing date 21.11.2018.Reference code sw965, device name activ l pe-inlay 8.5mm, serial number n/a, batch number unknown, udi device identifier n/a, udi production identifier unknown, basic udi-di n/a, unit of use udi-di n/a, manufacturing date unknown.The devices were evaluated by a third party, exponent.Batch history review: the device quality and manufacturing history records (dhr) have been checked for all available lot numbers and the products found to be according to our specification valid at the time of production.There is one similar complaint against the same lot number (sw976k/52479347).Due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible (sw965).Explanation and rationale: because there are no products and only minor information available, a definitive root cause analysis is not possible.Following causes are possible: wrong system configuration selected by the user, wrong implant size chosen by the user, design layout unsuitable, inadequate patient behavior, maybe implant not in the correct position (as shown on x-ray), not the correct system for the purpose.The external investigation at "exponent" did not reveal any product deviations.A material defect or manufacturing error can be excluded.Conclusion and root cause: due to the current deviation and according to the rationale, the root cause of the problem is most probably patient or usage-related.Corrective action: according to sa-de13-m-4-2-04-000-0 (corrective action & preventive action) there is no capa necessary.
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