The initial reporter stated they received discrepant results for one patient sample tested with elecsys cortisol ii on two cobas 8000 e 602 module analyzers.No incorrect results were reported outside of the laboratory.The complained sample is a new sample collected from the same patient originally reported in manufacturer report number (b)(4).The sample was collected on (b)(6) 2020 and tested on the customer's e602 analyzer on (b)(6) 2020, resulting with a cortisol value of 28.08 ug/dl (reference range = 6.24 - 18.0 ug/dl).The sample was repeated on an architect analyzer, resulting with a value of 12.6 ug/dl (reference range = 3.7 - 19.4 ug/dl).The sample was also provided for investigation, where it was tested on a second e 602 analyzer on (b)(6) 2020, resulting with a value of 27.12 ug/dl.The serial number of the customer's e 602 analyzer is (b)(4).The serial number of the e 602 analyzer used for investigation is (b)(4).Cortisol reagent lot number 419466, with an expiration date of july 2020 was used on this analyzer.
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A sample from the patient was provide for investigation.The values obtained by the customer could be reproduced.It was determined the sample contains an interfering factor against the streptavidin component of the cortisol assay.Per product labeling: "in rare cases, interference due to extremely high titers of antibodies to analyte-specific antibodies, streptavidin or ruthenium can occur.These effects are minimized by suitable test design.".
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