Siemens completed the investigation of the reported event.The investigation showed that the incident described in the complaint was not due to a system error.As the photos provided indicated, the circumstance described in the complaint event can only occur if work is carried out contrary to the operating instructions and the accessory rail is not moved accordingly before the patient is repositioned/transported, thus eliminating the danger zone of the accessory rail, including accessories during transport as described, in the complaint event.It is the responsibility of the operator to ensure that the access route to and from the system is free of obstacles.This is explicitly pointed out in the operating instructions.Nevertheless, the system has been inspected by our regional service department and found to be free from defects.The system works as specified.No system faults were found during on-site use.The system will continue to operate in the same condition.No further action is warranted at this time.
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