As part of our investigation, the service center followed up with the user facility to obtain additional information regarding the reported event but with no result.The device was returned to olympus for evaluation.The user¿s complaint was confirmed.The device was visually inspected and found the scope in two pieces.The shaft is broken at the proximal end, near the main body.There are light scratches at the base of the shaft, and the light guidepost as well.The breakage point on each of the separate pieces is rough, and slightly sharp.There are no missing pieces from the damaged shaft.Additionally, the image is very unclear, likely caused by the damage to the shaft.There was no patient involvement.Based on the evaluation, the likely cause of the broken shaft is due to mishandling caused by excessive force.No additional information was made available at this time.The instruction manual states ¿inspect the entire surface of the scope for dents, protrusions, or other irregularities.Feel the entire shaft with fingers, checking for irregularities.Do not use if damage is found.¿.
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