The required information to enable further investigation, such as the kit's lot number and patient's medical history, was not available and therefore a root cause investigation was not performed.A review of complaints' trend reveal that all of the alere determine hiv 1/2 ag/ab combo batches are performing according to label claims.The exact root cause of the reported issue could not be determined.Attempts to gain additional information were not successful.
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A customer reported (b)(6) antibody (ab) result with the alere determine hiv-1/2 ag/ab combo test.Confirmation testing (methodology not otherwise specified) was (b)(6) for (b)(6) antibody.The patient gender, pregnancy status, treatment and outcome were unknown.There is insufficient information to determine if a malfunction occurred.Attempts to gain additional information were not successful.
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