(b)(4).This is a combined initial and final report.Surgeon did not approve for return.Product has not been returned.However, complaint has been confirmed following review of the photographs provided.-the event reports that the inner sterile packaging (pouch) is damaged.This event occurred during surgery and resulted a clinically significant extension to surgery time (>30mins) was reported while another implant was located (actual delay was 45 mins).-the complaint has been confirmed following review of the photographs provided, which confirmed the inner sterile packaging (pouch) is damaged.-white debris can be seen on the implant which is likely from the foam packaging, indicating that the foam may also be abraded.-a review of the device history records did not identify any discrepancies that would have contributed to the reported event.-a complaint history review identified similar complaints for the same item number.-a complaint history review identified no similar complaints for the same lot number.-the severity of the reported event and the calculated occurrence for all similar events in the last 3 years are in line with this risk file.The overall risk score is negligible.- this device is used for treatment.-the reported event is not related to a combination of products; therefore, a compatibility review is not applicable.-the ifu provided with the device states to check the packaging for damage before use.-the likely condition of the device when it left zimmer biomet is conforming to specification.The correct packaging materials and procedures have been used during the packaging process.The likely cause of the reported event is transit damage.- since the manufacture of this lot, the packaging configuration has been improved to use a stronger pouch material (nylon).Risk assessment: relevant line: - the line which relates to this event is line 1.2.1 package damage due to distribution.Inner barrier is breached, outer is not.The severity score associated with this failure mode is 2 (temporary or reversible impairment (without medical intervention)) with an occurrence score of 3 (1 in 100 to 1 in 1000).Severity assessment: a) severity assessment -this event occurred during surgery.A clinically significant extension to surgery time (>30mins) was reported (actual delay was 45 mins while another implant was located).-this gives a severity score of 2.-the severity score is in line with the risk file.Occurrence assessment: sales data scope: -date: (b)(6) 2017 to (b)(6) 2020 (most up to date sales data).-item numbers: all units with a packaging configuration equivalent to the packaging configuration in the reported event.Number of items sold: -742,616 complaint history search criteria: -date: (b)(6) 2017 to (b)(6) 2020 (most up to date sales data).-complaint category ¿ packaging.-filters ¿ all complaint categories relating to packaging (not including label or debris).-keywords in complaint description ¿ damaged, crushed, hole.Number of complaints identified: -37.Occurrence ratio: -37: 742,616 = 1:20,07.-this gives an occurrence score of 1.Risk score: -s2 x o1 ¿ rpn 2 (negligible).Corrective and preventive actions taken: since the manufacture of this lot, the packaging configuration has been improved to use a stronger pouch material (nylon).If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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