H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of probe not matching center lines on sr8 and blurry image was unconfirmed.The root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.The site rite 8 32mm probe was visually inspected upon receipt and was found to be in good physical condition.The image is comparable to the house test probe.A history review of serial number dydrag553 showed no other similar product complaint(s) from this serial number.
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