The device, which was used in a procedure, was not returned for evaluation.A relationship between the device and the reported incident could not be confirmed, therefore the root cause is undetermined at this time, if the product is returned in the future the complaint can be reopened and evaluated.However factors that are known to contribute to this kind of issue, may include deposits and/or debris buildup in the pump interface.The ifu has been reviewed and contains comprehensive guides on the operation, use and inspection, including steps to be taken in the event of cleaning the pump interface, a plan has been implemented to change the plastic insert to reduce re-occurrences of this issue.A review of the manufacturing records found that there was no evidence that the product didn¿t meet specifications at the time of manufacture.A complaint history review found other related failures.Our quality department will continue to monitor for trends.
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