A philips field service engineer (fse) went onsite to further investigate the reported issue.The customer stated that the patient came to do a check at the end of the pregnancy and sustained redness to the skin under the avalon cl toco+ mp transducer.As a result of the investigation it was found that there was no serious injury as the patient only had redness of the skin and no medication was necessary to treat the patient.No permanent damage to the skin was sustained.During the investigation, it was determined that the serial number initially provided for the transducer was incorrect and the correct number was (b)(6).The customer stated that mild soap and water only were used to clean and disinfect the device and that no residue of any disinfectant was on the transducer.The fse provided a photo of the transducer indicating an area that looked like a ¿crack¿ in the housing.This photo was forwarded to philips product support engineering (pse) who stated that the indicated area was not a ¿crack¿, but rather one of two intended infrared light eyes at the bottom of the transducer.Based on the available information, the exact cause for the reported issue could not be established.To resolve the issue at the customer site, the fse replaced the transducer.This issue was resolved by the replacement of the avalon cableless toco+ mp transducer (866075).Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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