This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: grasper broke.Probable root cause: patient anatomy, portal location, incorrect instrument diameter/length, manufacturing/ servicing error, use error.The reported failure mode will be monitored for future reoccurrence.Manufacture date is not known.
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