It was reported that the device failed upon inspection in office.The part, used in treatment, was not returned for investigation.No batch number was communicated, no review of similar complaints or of the production records could be performed.No further information are available as no precise description of the reported issue could be obtained, the reported failure mode cannot be confirmed.No thorough investigation can be performed and the root cause of the reported issue remains undetermined.This complaint has been reopened for reporting reasons, according to the current procedure.No additional information became available.Smith and nephew will monitor this device for further similar issues.
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