Event summary: it is reported during tamponade treatment of post-partum hemorrhage using a cook bakri postpartum balloon with rapid instillation components, inflation of the balloon was not possible because there was a hole in the connection.Another bakri was used to complete the procedure.There were no adverse effects to the patient, and the patient required no additional procedures as a result of this occurrence.Investigation - evaluation: reviews of the complaint history, device history record, instructions for use (ifu), and quality control procedures of the device were conducted during the investigation.The device was not returned for investigation.Accordingly, a physical examination could not be performed.A document-based investigation evaluation was performed.No related non-conformances were recorded, and there have been no other reported complaints for this lot number.The device history record review provides objective evidence that the device was manufactured to specification.There is no evidence that nonconforming product exists in house or in the field.There were no identified gaps in the quality controls procedures.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The device is packaged with instructions for use which states, "upon removal from the package, inspect the product to ensure no damage has occurred." based on the information available, investigation has concluded that a definitive cause could not be established for this event.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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